1. Overview and operator
Trading Signal AI operates this website and application. In this policy, “Trading Signal AI,” “we,” “us,” and “our” refer to the Trading Signal AI operator. This policy describes the information handling practices reflected in the current application and integrations. It is not a promise that every feature, provider, or integration will always be enabled.
Questions or privacy requests can be sent to privacy@tradingsignalai.app.
2. Information we collect
Account and security information
When you register or maintain an account, we collect the name, email address, username, password hash, and state, province, or region that you provide. We also maintain account and plan status, email-verification and password-reset security records, and related account timestamps. We do not need to store your plain-text password; the application stores a password hash.
Portfolio, preferences, and service activity
To provide scans and account features, we process holdings information such as ticker, share count, and cost basis; available cash; scan timing or DTE settings; notification preferences; custom symbol additions and exclusions; and scans, results, rankings, warnings, and history associated with your account. You can also choose browser push notifications. If you enable them, the app receives the push subscription endpoint and keys needed to deliver notifications, along with the browser user-agent when available.
Billing and subscription information
Our payment processor handles checkout and billing. Trading Signal AI stores customer and subscription identifiers, plan, trial, and subscription status, and related billing events needed to provide the account and reconcile access. The payment processor, rather than Trading Signal AI, handles payment details such as full card numbers. We do not store full payment card numbers in the application.
Usage, device, and security information
Depending on the request and configuration, the application, hosting environment, and service providers may process usage events, page or feature activity, timestamps, IP address, browser or device information, user-agent, session identifiers, and security or rate-limiting records. These records help operate the service, protect accounts, troubleshoot problems, and measure use. They may not be created for every visit or retained by every provider in the same way.
When you are signed in, a short-lived timestamp is recorded in your authenticated session only after recent interaction with a visible application page. Authorized administrators can use this timestamp to see whether an account was active within roughly the last 90 seconds; background refreshes, geolocation, and sensitive activity monitoring are not used for this indicator.
Campaign and attribution information
The application can capture campaign parameters such as UTM source, medium, campaign, term, and content, as well as Meta attribution values such as _fbp and _fbc when present. Some first-touch attribution is held in browser storage and may be sent with signup or billing events.
Information we do not currently obtain from Facebook
Trading Signal AI does not currently implement Facebook login or Facebook data import. We do not ask Facebook for, or claim access to, your friends lists, posts, or photos.
3. How we use information
We use the information described above for purposes such as:
- providing ranked scans, account access, portfolio tools, preferences, notifications, and related service features;
- authenticating users, verifying email addresses, resetting passwords, preventing abuse, and protecting service security;
- creating, managing, and reconciling subscriptions, trials, billing status, and access to Premium features;
- sending transactional account, security, billing, support, and (where enabled) scan-notification emails;
- responding to support questions and operating, troubleshooting, and improving the application;
- processing AI chat messages and relevant context to produce requested responses; and
- understanding visits, registrations, subscriptions, campaign performance, and advertising conversions when the applicable measurement tools are configured.
6. AI chat
Public chat is available without signing in. Public messages and the recent conversation context needed to answer them are sent to the AI service, but public chat is not saved as account-linked application history. The chat shown in the browser can disappear when the page or session is reloaded. “Not saved as account-linked history” does not mean that the AI provider or infrastructure has no logs or retention; we do not promise zero retention by these providers.
Premium chat is saved to your account as conversations and messages. To answer Premium questions, the application can send the AI service provider your message and relevant account context, including portfolio settings, holdings, recent scan status, and selected ranked candidates. Authorized Trading Signal AI administrators can access Premium conversations for support and service operations.
AI responses are educational and informational, not investment advice or a guarantee of any outcome. Do not place sensitive information in a chat message unless it is necessary for the question.
7. Your choices and privacy requests
You can manage holdings, cash and scan settings, custom symbol preferences, and notification choices in the application. You can also turn push notifications off in Portfolio and manage the browser’s notification permission. These controls change the related feature; they do not automatically delete other account or billing records.
To request access to, correction of, or deletion of personal information, email privacy@tradingsignalai.app. Please identify the account (for example, the account email or username), describe the request, and be prepared for reasonable identity verification. There is no claim that an automated in-app deletion flow is available.
An account-deletion request is separate from subscription cancellation. To cancel a subscription, use the subscription controls on the Billing page; the application sends the cancellation request to the payment processor according to the subscription’s terms. Canceling billing does not by itself delete the account or all information. We may retain information needed for legal, security, fraud-prevention, dispute-resolution, accounting, or billing purposes, and may decline or limit a request where an exception applies.
8. Retention, security, and international processing
We retain information as reasonably necessary for the purposes described in this policy, including providing accounts and subscriptions, security and abuse prevention, customer support, accounting, dispute handling, and legal obligations. Backups and provider systems may retain copies until their ordinary replacement or deletion processes run. We do not state a fixed retention period here, and retention can differ by data type, purpose, provider, and legal or operational need.
We use reasonable administrative, technical, and organizational measures intended to protect information, including secure session handling and access controls. No method of transmission, storage, or security control is absolute, so we cannot promise that information will always be completely secure.
Trading Signal AI and its providers may process information in countries or regions different from yours. Where appropriate, we may use contractual or other safeguards for international transfers, but this is not a guarantee of any particular legal compliance result or protection in every location.
9. Age, updates, and contact
The service is intended for adults age 18 and older and is not directed to children. If you believe a person under 18 provided information, contact us at privacy@tradingsignalai.app.
We may update this policy as the application or its providers change. We will post the revised policy here with a new effective date. Please review it periodically so you know how current features and integrations handle information.
Privacy contact
For access, correction, deletion, or questions about this policy, email privacy@tradingsignalai.app.